[About]

[About me]

Hey! I’m Veronica Jones, a Design Lead and User Experience (UX) Strategist with over five years of experience leading digital modernization projects across healthcare, financial services, and federal platforms. I specialize in simplifying complex systems into intuitive, human-centered solutions that drive measurable results.
My work blends research, design strategy, and business alignment to ensure every solution is accessible, scalable, and impactful. I thrive at the intersection of strategy and execution—building consensus across teams, guiding design decisions with data, and ensuring users remain at the center of every transformation.

Raise your words, not your voice.

-Rumi

[What Can I Do]

Human-Centered Approach

Designing experiences that prioritize user needs and behaviors.

Human-Centered Approach

Designing experiences that prioritize user needs and behaviors.

Human-Centered Approach

Designing experiences that prioritize user needs and behaviors.

Problem-Solving Expertise

Transforming challenges into simple, impactful solutions.

Problem-Solving Expertise

Transforming challenges into simple, impactful solutions.

Problem-Solving Expertise

Transforming challenges into simple, impactful solutions.

Leadership in Design

Guiding teams and projects with clarity and vision.

Leadership in Design

Guiding teams and projects with clarity and vision.

Leadership in Design

Guiding teams and projects with clarity and vision.

[Experience]

Accenture Federal Services

Design Experience Specialist

June 2021- September 2025

DC, United States

Secured $3.1M in funding through strategic UX design for federal research platforms serving 10,000+ staff

Led design strategy for 2024 FAFSA campaign reaching 1.67M students, improving awareness and adoption

Directed cross-functional teams across product, development, and research to deliver user-centered solutions

Accenture Federal Services

Design Experience Specialist

June 2021- September 2025

DC, United States

Secured $3.1M in funding through strategic UX design for federal research platforms serving 10,000+ staff

Led design strategy for 2024 FAFSA campaign reaching 1.67M students, improving awareness and adoption

Directed cross-functional teams across product, development, and research to deliver user-centered solutions

Accenture Federal Services

Design Experience Specialist

June 2021- September 2025

DC, United States

Secured $3.1M in funding through strategic UX design for federal research platforms serving 10,000+ staff

Led design strategy for 2024 FAFSA campaign reaching 1.67M students, improving awareness and adoption

Directed cross-functional teams across product, development, and research to deliver user-centered solutions

Highmark (via TEKSystems)

Senior UX Designer

Nov 2022- Jun 2023

Remote, United States

Highmark (via TEKSystems)

Senior UX Designer

Nov 2022- Jun 2023

Remote, United States

Highmark (via TEKSystems)

Senior UX Designer

Nov 2022- Jun 2023

Remote, United States

thrv (via Upwork)

UX Researcher

Mar 2021- Jun 2021

Remote, United States

thrv (via Upwork)

UX Researcher

Mar 2021- Jun 2021

Remote, United States

thrv (via Upwork)

UX Researcher

Mar 2021- Jun 2021

Remote, United States

Gaza Sky Geeks (Mercy Corps)

UX Consultant

Jun 2020- July 2020

Remote, United States

Gaza Sky Geeks (Mercy Corps)

UX Consultant

Jun 2020- July 2020

Remote, United States

Gaza Sky Geeks (Mercy Corps)

UX Consultant

Jun 2020- July 2020

Remote, United States

[Fun Facts]

Favorite Book

Wandering Stars

Tommy Orange

Favorite Book

Wandering Stars

Tommy Orange

Favorite Book

Wandering Stars

Tommy Orange

Favorite Book

Martyr!

Kaveh Akbar

Favorite Book

Martyr!

Kaveh Akbar

Favorite Book

Martyr!

Kaveh Akbar

Favorite Book

The Vanishing Half

Brit Bennett

Favorite Book

The Vanishing Half

Brit Bennett

Favorite Book

The Vanishing Half

Brit Bennett

Favorite Podcast

The Diary of A CEO

Steven Bartlett

Favorite Podcast

The Diary of A CEO

Steven Bartlett

Favorite Podcast

The Diary of A CEO

Steven Bartlett

Active Hobby

Kayaking

All things water.

Active Hobby

Kayaking

All things water.

Active Hobby

Kayaking

All things water.

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